Thank you for shopping with us! We are committed to delivering your order efficiently and safely, no matter where you are. Please review our shipping policy below to understand how we handle and deliver orders worldwide.

1. Free Worldwide Shipping

We proudly offer Free Standard Shipping on all orders, worldwide—no minimum purchase required.
Whether you’re in the USA, Europe, Asia, the Middle East, or anywhere else, your order will ship at no extra cost.

2. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays).
• You will receive a confirmation email once your order has been processed and shipped.
• In case of high order volumes or unforeseen circumstances, processing may take slightly longer. We appreciate your patience and understanding.

3. International Shipping

We ship worldwide! Please note:

• International delivery times may vary significantly depending on destination and customs processing.
• Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. These charges are the responsibility of the customer.

4. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	10–15 business days	Free Shipping
Express Shipping	7-12 business days	Calculated at checkout

Note: Delivery times are estimates and may vary depending on your location, weather conditions, customs clearance, and carrier delays.

5. Shipment Confirmation & Tracking

• Once your order has shipped, you will receive an email with your tracking number.
• Tracking may take up to 24–48 hours to become active.
• You can track your order directly through our website or using the link provided in your email.

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6. Customs, Duties, and Taxes

• We cover standard shipping costs, but customs duties or import taxes (if applicable in your country) are the responsibility of the customer.
• These charges, if incurred, are determined by your local customs office and are outside of our control.

7. Delivery Partners

We work with trusted global shipping carriers including:

• DHL
• FedEx
• UPS

Carrier selection is based on your location and shipping efficiency.

8. Address Accuracy

Please ensure all shipping information is correct before placing your order.
We are not responsible for delays or failed deliveries due to:

• Incorrect or incomplete addresses
• Missing apartment, suite, or floor numbers
• Inaccessible delivery locations

9. Lost, Stolen, or Damaged Packages

• If your order is lost or arrives damaged, please contact us within 7 days of delivery.
• We’ll assist you in locating your order or processing a replacement if eligible.
• Proof of damage or non-delivery may be required for verification.

10. Shipping Limitations

• We ship to most countries worldwide. However, if your location is currently not supported due to carrier restrictions or regulatory issues, we will notify you promptly and offer alternative solutions or a full refund.
• We do not ship to P.O. boxes, military addresses (APO/FPO), or restricted countries.

11. Questions or Support

If you have any questions about your shipping status or our shipping policy, please feel free to reach out to us:

📧 Email: sales@vixenleather.com

This policy is subject to change without notice. Please check this page for the latest updates.